BC COACHING AUSTRALIA PTY LTD ("Company", "we", "us"), including its coaches and representatives ("Coach"), provides the services described below through its app, website and connected tools ("Platform"). By purchasing or accessing any services ("Services"), you ("Client", "you") agree to these Terms.
1.1The Company provides coaching services which may include in-person personal training, online coaching, training plans, general nutritional guidance, smart meal planning and tracking tools, lifestyle coaching, habit coaching, progress tracking, education resources, and communication support through the Platform.
1.2Services are provided within the bounds of the Coach's qualifications and experience.
1.3Services are non-clinical and do not constitute medical advice, diagnosis, clinical treatment, physiotherapy, psychology, counselling, or any other regulated health service outside general fitness coaching.
1.4Nutritional support is general guidance only and is not a personalised diet plan provided by an accredited practising dietitian.
1.5If you require support outside the scope of fitness instruction, we may recommend you consult an appropriate allied health or medical professional.
2.1Services are available to persons 18 years or older. Persons under 18 may participate only with written consent of a parent or guardian who accepts these Terms on their behalf.
2.2You confirm that you are fit to participate in exercise and lifestyle coaching and that you have disclosed all relevant medical conditions, injuries, limitations, medications, pregnancy status, and any other factors that may affect safe participation. You agree to keep these disclosures up to date throughout the coaching relationship.
2.3The Company may require a medical clearance from a qualified practitioner before commencing, or at any point during, the Services, and may pause or decline Services until a clearance is provided. Time affected is handled fairly under the pause provisions in clause 7.
2.4You agree to follow instructions provided, use safe technique, select appropriate loads and progressions, and train within your capabilities.
2.5You are responsible for your choices and actions, including whether you follow any program guidance, and you agree to ask questions when anything is unclear.
2.6If you experience pain, dizziness, faintness, chest pain, unusual shortness of breath, or any concerning symptoms, you must stop and seek medical advice.
3.1You acknowledge that exercise involves inherent risks including injury, illness, aggravation of existing conditions, and in rare cases serious harm.
3.2Participation is voluntary and undertaken at your own risk.
3.3To the maximum extent permitted by law, you release the Company and its officers, employees, contractors and agents from claims and liabilities arising from participation in the Services, except to the extent caused by the Company's negligence or where liability cannot lawfully be excluded.
4.1The Company may deliver Services using third-party platforms and tools such as Trainerize, Fitmetrics, messaging systems, wearable integrations, health data integrations, smart scales, or other tracking tools.
4.2Platform availability, outages, bugs, delayed sync, inaccurate data, or third-party service interruptions are outside the Company's control.
4.3You are responsible for maintaining your accounts, devices, passwords, and access to third-party tools you choose to connect.
4.4Data provided by integrations can be incomplete or inaccurate. Coaching decisions should not rely solely on device outputs.
5.1The Company may provide optional tools that use automation or AI, including meal photo logging, nutrition estimates, training suggestions, habit prompts, auto-generated summaries, or general feedback.
5.2AI outputs are informational only and may be inaccurate, incomplete, or unsuitable for your individual circumstances. They are not medical advice. Your coaching is always reviewed by a human coach.
5.3You agree to use judgement and seek clarification from the Coach when needed.
5.4Some AI features may be labelled beta. The Company may modify, suspend, or discontinue AI features to maintain quality, safety, performance, or compliance. If an AI feature becomes a paid add-on, we will communicate this before it applies.
5.5Where AI tools process your information (for example meal photos), that processing occurs with third-party AI providers under the privacy terms in clause 12.
6.1Payments are processed via third-party payment providers such as Stripe and may be structured as one-off payments, session packs, or recurring subscriptions.
6.2All prices are stated in Australian Dollars and include GST where applicable.
6.3Recurring subscriptions automatically renew based on the selected billing cycle unless cancelled in accordance with these Terms.
6.4Failed payments. A failed payment does not affect your subscription or access. The owed amount accrues and remains payable, and the Company may retry your payment method. If owed amounts remain unpaid for an extended period, the Company may, after giving you notice, suspend Services until the account is brought up to date. All accrued amounts remain a debt owed to the Company.
6.5You are responsible for maintaining a valid payment method.
6.6The Company may update pricing for future billing periods with notice before the change takes effect. Prices will not increase during your current minimum commitment period. If you do not agree to a price change, you may cancel under clause 8 before it applies.
7.1The minimum commitment is 12 consecutive weeks from your start date unless otherwise stated at purchase.
7.2During the minimum commitment, pausing is not permitted unless a pre-disclosed and approved medical or significant personal circumstance exists.
7.3After the minimum commitment, you may request a pause with at least 7 days written notice. Pauses are approved for genuine circumstances (medical, travel, significant personal circumstances), must be for a minimum of 7 consecutive days, and billing is suspended for the duration of an approved pause.
7.4A pause does not create a refund for time already paid. Access and service delivery during a pause may be limited depending on the plan.
8.1After the minimum commitment period, you may cancel by providing at least 7 days written notice to brendon@bccoaching.au.
8.2Any payment that falls due during the 7-day notice period remains payable as normal. Your cancellation takes effect at the end of the final period you have paid for, and you retain full access to the Platform and Services until then. No further renewals will be charged after that final period.
8.3If a payment that fell due during the notice period fails or is reversed, the amount remains a debt owed to the Company and access for the corresponding period may be suspended until resolved. The Company will not charge new billing periods beyond the final one.
8.4Cooling off. New clients have a 7-day cooling-off period from the date of purchase.
8.5If you cancel within the cooling-off period and no personalised coaching work has commenced, you receive a full refund.
8.6If personalised work has commenced within the cooling-off period (including onboarding form review, coaching strategy design, program creation, or system setup), a refund will be issued less a setup fee of $49 or 25% of the first payment, whichever is less, reflecting work completed.
8.7Once a personalised training program, nutrition framework, or coaching services have been delivered, refunds are not available for change of mind.
8.8Nothing in this clause excludes or limits your rights under Australian Consumer Law.
9.1You must provide at least 24 hours notice to reschedule an in-person session.
9.2Cancellations within 24 hours, or failure to attend, may result in the session being forfeited. Make-up sessions apply only where at least 24 hours notice was given.
9.3Make-up sessions are arranged when you contact the Coach to schedule them. The Company is not required to chase or offer make-ups.
9.4Session packs expire 8 weeks from the date of purchase. Unused sessions after expiry are forfeited, except where Australian Consumer Law provides otherwise.
9.5If illness or emergency prevents attendance, notify the Company as soon as possible. The Company may allow a reschedule at its discretion and may request reasonable evidence in some cases.
9.6Repeated short-notice cancellations may result in reduced scheduling flexibility or reconsideration of ongoing eligibility for in-person services.
10.1You agree to engage respectfully and cooperatively in all communications.
10.2Abusive, threatening, harassing, discriminatory, or inappropriate behaviour may result in suspension or termination of Services.
10.3If Services are terminated for misconduct, any refund will be handled in accordance with Australian Consumer Law and the extent of Services already provided.
11.1The Company may terminate the Services other than for misconduct by giving you 14 days written notice, in which case you will receive a pro-rata refund of any unused prepaid amounts.
12.1The Company collects personal information to deliver the Services, including program design, coaching communication, progress tracking, and billing support.
12.2You expressly consent to the Company collecting health-related information you provide (injuries, medical history, body metrics, nutrition logs, training logs, photos, and wearable data if connected) for the purpose of delivering the Services, including processing by the AI tools described in clause 5.
12.3Information is stored using reputable platforms and access is limited to what is reasonably necessary for service delivery.
12.4The Company will not share your personal information with third parties without your consent, unless required by law or necessary to deliver the Services using nominated service providers such as payment processors and the Platform.
12.5The Company's Privacy Policy forms part of these Terms.
12.6Marketing use of your results. Your progress photos, results, data and testimonials will only be used in marketing with your separate written consent, identified or anonymised according to your election. You may withdraw this consent at any time for future use.
13.1All content provided by the Company, including training plans, programming structure, meal guides, educational materials, templates, videos, and resources, is the intellectual property of the Company.
13.2You are granted a non-transferable, non-exclusive licence to use the content for your personal, non-commercial use only.
13.3You must not reproduce, redistribute, share, resell, or publish Company content without written consent.
14.1Where sessions occur at a gym or facility, that facility acts as venue provider only and does not supervise, manage, or endorse the Services delivered by the Company.
14.2You must comply with all facility rules, safety procedures, and conduct policies while onsite.
15.1Nothing in these Terms excludes or limits your rights under Australian Consumer Law.
15.2We cannot guarantee that any individual will achieve a specific outcome, because results vary based on factors including adherence, sleep, stress, health status, genetics, and lifestyle. What we do guarantee is set out in the Coaching Guarantee below.
15.3The Company will provide the Services with due care and skill and in a manner fit for the purpose described.
15.4The Coaching Guarantee. If you meet all of the Guarantee Conditions in clause 15.6 and still do not achieve the specific, measurable goal recorded in writing with your Coach at the start of your program (your "Agreed Goal") within the agreed timeframe, the Company will continue to coach you at no further cost until you reach your Agreed Goal, or for up to three additional months, whichever comes first.
15.5The Coaching Guarantee is a continuation of coaching at no further cost. It is not a cash refund, except where Australian Consumer Law requires a refund.
15.6Guarantee Conditions. The Coaching Guarantee applies only if, across your program, you: (a) complete at least 90% of your prescribed training sessions; (b) log your nutrition and meet your agreed targets on at least 80% of days; (c) submit every scheduled weekly check-in on time; (d) follow the training, nutrition, step and lifestyle guidance as prescribed and as adjusted by your Coach; (e) attend or respond to scheduled coaching contact; (f) disclosed all relevant health information and kept it current; and (g) provided honest and accurate data and photos throughout.
15.7Your Agreed Goal must be specific and measurable (for example a target body weight, body measurement, or performance marker) and recorded in writing with your Coach at the start of your program. If no Agreed Goal is recorded, the Coaching Guarantee is assessed reasonably by reference to your stated goal and your adherence.
15.8The Coaching Guarantee does not apply where results are materially affected by factors outside the coaching, including undisclosed or newly arising medical conditions, medications, illness or injury, pregnancy, significant life disruption, or a failure to meet the Guarantee Conditions.
15.9To make a claim under the Coaching Guarantee, contact brendon@bccoaching.au within 14 days of the end of your program. The Company may review your logged data, check-ins and adherence to assess the claim, and will act reasonably in doing so.
15.10The Coaching Guarantee is offered in addition to, and does not limit, your rights under Australian Consumer Law.
15.11Results and testimonials. Any results, timeframes, before-and-after photos and testimonials shown in our marketing or on our websites reflect the experiences of individual clients. They are examples only, not a promise or guarantee that you or any other person will achieve the same or similar results, which vary for the reasons in clause 15.2.
15.12Free resources and estimates. Our free resources, including the online quiz and any free plan, calorie, macro, timeframe or measurement estimates, are general information and estimates only. They are not personalised health, medical or dietetic advice, and are not a guarantee of any result. They are provided to help you decide whether to engage our Services.
16.1To the maximum extent permitted by law, the Company's liability for breach of these Terms is limited to supplying the Services again or paying the cost of supplying the Services again.
16.2The Company is not liable for indirect or consequential loss, except where liability cannot be excluded by law.
17.1If a dispute arises, both parties agree to attempt resolution through written communication in good faith.
17.2If unresolved, both parties agree to attempt mediation before commencing legal proceedings, unless urgent relief is required.
18.1The Company may update these Terms from time to time.
18.2If changes are material, we will provide notice through the Platform or by email. Continued use after the effective date indicates acceptance, and you may cancel before the change takes effect if you do not agree.
19.1"Written notice" under these Terms means email to brendon@bccoaching.au (for notices to the Company) or to your nominated email address (for notices to you), effective on the business day received.
19.2These Terms are governed by the laws of Queensland, Australia. Any legal proceedings will be conducted in the relevant Queensland jurisdiction.